Return and Refund Policies

Our return policy lasts for up to 14 days of receipt. If 14 days have gone by since you've received your purchase, we cannot offer you a refund or exchange.

For your return to be eligible, your item must be unused and in the same condition that you received it in. It must also be in the original packaging. To complete your return, we also require you to pay for return shipping with a receipt or proof of purchase. Please do not, at any time, request the carrier to return any items or shipment back to the manufacturer without an approval from us for such a return as it may void your right for a full refund. Please refer to the Uncollected Items policy below.

For Order Return inquiries, please send an email to support@frequentforage.com.

CANCELLATION POLICY

Upon purchase of your order, you will be given up to 24 hours to cancel your order. We will provide you a full refund unconditionally if you cancel your order within 24 hours. However, if 24 hours have passed since you made the order, you will have to wait for your parcel to arrive before you can return it to us.

DAMAGED GOODS POLICY

Should the item be damaged during transit, send us an email with proof (attached pictures/videos) to support@frequetforage.com. Damaged concerns should be escalated to us within 3-5 days of delivery for it to be valid. Please do not discard the damaged item and its packaging. We will assess the damage accordingly and provide you with the relevant options available to you. In most cases, we will provide you with a replacement of the damaged good at no additional cost. If you fail to report damages in this time frame, we won't be able to file a claim with the carrier which means we can't accept responsibility for the damages.

RETURN POLICY

Once your return has been received and inspected, we will send you an email notification regarding your returned item.  We will also notify you of the status of your refund. Please note that only product price will be refunded. The shipping cost will not be refunded if there is no defect or error on our part.

If the refund is approved, it will be processed, and a credit will automatically be applied to your credit card or your original method of payment. The processing time might differ, depending on your payment merchant but it should take a couple of business days.

UNCOLLECTED ITEMS or ARTICLES

If your article was delivered to your address or PO box but not collected, we reserve the right to refund only up to 65% of purchase price to cover freight and other costs. This is only if the article manages to find its way back to us.

LATE or MISSING REFUND

If you have not received a refund after a week has gone by, please check your bank account again. You should also contact your credit card company. It may take some time before your refund is fully processed.

You can also contact your bank. There is often some processing time before a refund is processed.

If you have done all of the above and you still have not received your refund, please contact us at support@frequentforage.com

 

Sale items
Only regular priced items may be refunded. Unfortunately, we are unable to provide a refund for items on sale.

If you need more information you can contact us at support@frequentforage.com :)